On sales made through e-commerce, the consumer is legally entitled to a period of 30 days, as from the date of receipt of goods, within which to exercise their right to withdraw from the sale, without having to explain why or pay any penalty, except the cost of returning the goods.
All returns are subject to a request submitted online via our website. The request may be sent by email to firstname.lastname@example.org or by letter to AllAroundShoes Calçado, Lda., Rua Jaime Afreixo, 310 – Ap. 2, 3700-141 São João da Madeira, Portugal.
Once your request has been approved, you will be given a return number. This number must be clearly marked on the returned parcel. The return delivery costs are payable by the customer. In the event of an error by MARIANOSHOES, and confirmed by the company, the return costs will be covered by MARIANOSHOES. When submitting their requests, customers shall specify whether they prefer an exchange, a credit note or a refund.
Refunds are made via the original payment method used at the time of order or a credit note (in the form of a discount coupon). If you choose the credit note option, a discount coupon code will be sent to you by email. The discount coupons may only be used to purchase products through the MARIANOSHOES website. Please note that all discounts granted at the time of order are taken into account when proceeding with refunds. Your returns will be processed as quickly as possible.
We can only accept items that have not been worn, that are in perfect condition and in their original packaging. All shoes should be tried on a carpeted surface before wear. Any item that has been used, worn or damaged will be refused by MARIANOSHOES. The items in question will be returned to the customer, who will not be entitled to any compensation or refund.
MARIANOSHOES undertakes to exchange or refund you for products that appear to be defective, in the form of a replacement, including the cost of shipping the items, or a credit note. The item should be declared via the usual return request procedure, with “Defect” indicated as the reason for return. MARIANOSHOES will then validate the defect. Photographs of the defect should be included with the request submitted online.