On sales made through e-commerce, the consumer is legally entitled to a period of 30 days, as from the date of receipt of goods, within which to exercise their right to withdraw from the sale, without having to explain why or pay any penalty, except the cost of returning the goods.

All returns are subject to a request submitted online via our website. The request may be sent by email to store@allaround.shoes or by letter to AllAroundShoes Calçado, Lda., Rua Jaime Afreixo, 310 – Ap. 2, 3700-141 São João da Madeira, Portugal.

The delivery of all orders is free of charge for the client. 

Delivery in Portugal (mainland): the estimated delivery time is 7-10 working days as from the date of your order.

Delivery in Portugal (Madeira and Azores): the estimated delivery time is 7-12 working days as from the date of your order.

Delivery in other EU (European Union) countries: the estimated delivery time is 7-12 working days as from the date of your order.

Delivery outside EU: estimated delivery time of 10-15 working days as from the date of your order, depending on destination.

For all goods sold tax-free, it is the customer’s liability to pay any local taxes on receipt, depending on delivery country. The order will only be processed on receipt of the amount due in our bank account. Hence, in this case, the applicable delivery times run from the day of receipt of payment.

For orders delivered outside the European Union, when the parcel enters in the country of delivery, the carrier may ask you to pay customs fees and possible administrative fees related to customs clearance. These taxes depend exclusively on the customs of the delivery country and are not at our expense. We advise you to contact your customs office to determine the amount of these fees and taxes.